Returns
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you acquire, or a third party indicated by you, other than the carrier, acquires physical possession of the last good.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract through an unequivocal statement (e.g., a letter sent by registered mail, fax, or email):
Seller Identification:
Company name: ESSENCIALES MART SL
Address: Narcís Monturiol 15 PA, 08339 Vilassar de Dalt
Email: soporte@essenciales.com
Customer service phone: +34 620.668.750
Customer service hours: Monday to Friday from 9:00 am to 6:00 pm
Tax ID number: B66855461
You may use the withdrawal form template at the end of this page, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us at:
ESSENCIALES MART SL
Address: Narcís Monturiol 15 PA, 08339 Vilassar de Dalt
Email: soporte@essenciales.com
Contact phone: +34 620.668.750
without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 calendar days has expired. [You will have to bear the direct cost of returning the goods]. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Procedure for Returns / Withdrawals
To exercise the right of withdrawal, you must notify:
ESSENCIALES MART SL
Address: Narcís Monturiol 15 PA, 08339, Vilassar de Dalt
Email: soporte@essenciales.com
Contact phone: +34 620.668.750
Customer service hours: Monday to Friday from 9:00 am to 6:00 pm
of your decision to withdraw from the contract through an unequivocal statement (e.g., a letter sent by registered mail, fax, or email). You may use the withdrawal form template provided at the end of the page, but it is not mandatory. You also have the option to complete and submit the withdrawal form template or any other unequivocal statement electronically via our contact form. If you use this option, we will communicate to you an acknowledgment of receipt of such a withdrawal on a durable medium (e.g., by email) without delay.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back or hand over the goods to us, without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 calendar days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Essenciales does not cover the cost of returning products.
If the goods, by their nature, cannot normally be returned by post, you will have to bear the direct cost of returning the goods, which will be €5.99 (mainland and Balearic Islands) if processed through Essenciales.
If the goods, by their nature, cannot normally be returned by post and a reasonable estimate of the return cost cannot be made in advance, you will have to bear the direct cost of returning the goods. It is estimated that this cost will be approximately €29 maximum (mainland and Balearic Islands).
Exclusion of the right of withdrawal for certain goods
The right of withdrawal does not apply to contracts that relate to:
- The supply of goods or services whose price depends on fluctuations in the financial market that the trader cannot control and that may occur during the withdrawal period.
- The supply of goods made to the consumer's specifications or clearly personalized.
- The supply of goods that may deteriorate or expire rapidly.
- The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
- The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed by the consumer after delivery.
- The supply of a newspaper, periodical, or magazine, with the exception of subscription contracts for the supply of such publications.
Withdrawal Form Template
Withdrawal Notification
– To the attention of:
ESSENCIALES MART SL
Address: Narcís Monturiol 15 PA, 08339, Vilassar de Dalt
Email: soporte@essenciales.com
Contact phone: +34 620.668.750
(only complete and send this form if you wish to withdraw from the contract)
– To the attention of [insert here the name of the trader, their full address, and, if available, their fax number and email address]:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/provision of the following service (*)
– Ordered on/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)”
– Date
(*) Delete as appropriate.